Health Services Staffs Credit Union Limited

Branch Liaison Manager

Position:                       Branch Liaison Manager
Contract:                     Permanent Contract
                                          Full Time 35 hours
Reporting To:           Chief Services Officer (CSO)
Location:                     HSSCU High Street Head Office-Primary Base
                                         Travel will be required for this role
Renumeration:         €56,680 to €68,062 p.a. depending on relevant experience & qualifications*
                                          Annual Leave 28 days p.a
                                          Occupational Pension Scheme

Health Service Staffs Credit Union (HSSCU) is one of the largest credit unions, with the biggest loan book in the country. Would you like to be at forefront of an organisation that is dedicated to delivering the best possible service to over 70,000 members, offering a wide range of financial products and services at competitive rates and attractive terms? We have a branch network across Dublin (3), Galway City(1), Cork City(1) and Sub Offices in Limerick City(1) & Dublin(1).  
 
We now have an excellent opportunity for a candidate passionate about People Management & Leadership. You will be a member of the Senior Management Team, and will be responsible for the management of the branch network of the credit union, provide the leadership required to maintain these branches and assist in the role out of training to these branches.

Role Description:        

This position will have a variety of duties including.

• Provide Leadership of the branch and sub office managers, supporting the branch and sub office managers in the daily operations of the branches, supervise the workflow in the branches, overall responsibility for the smooth running of the branches
• Managing the ongoing performance management cycle of the managers and sub office managers including:
• Translating functional objectives into performance criteria for individual members of the staff
• Assessing members of staff against agreed performance objectives on a regular basis,
• Providing timely and constructive feedback to staff members on their performance on an ongoing basis.
• Assisting in the creation of development plans for staff in the team. 
• Reporting regularly to the Chief Services Officer on team performance and operational activities, including recommendations or requests for change/assistance.
• Fostering an effective, productive team, through ongoing, regular and open two-way communication with team members
• As a member of the operations management team, contribute to weekly meetings
• Visiting the branches monthly and fostering positive relationships with the Branch managers, sub office managers, senior management and all staff.
• Make appropriate decisions and taking appropriate actions to support the smooth running of the credit union branches
• Communicate any such decisions / actions to the Chief Services Officer as required
• Devise & Implement KPI’s in consultation with the Chief Services Officer, and provide routine reports on same
• Analyse trends, KPI’s and statistics of the branch workload, provide reporting feedback to branch managers, provide management information required to support the branch managers 
• Liaise with other department managers to deliver training modules to all branches and provide feedback from branches to department managers on current processes
• Contribute to the strategic planning of the credit union
• Participate in internal and external projects as required from time to time
• Provide coaching / mentoring and support to direct reports
• Prioritise all tasks required to be completed according to their urgency.
• Maintain a recognised minimum competency requirement qualification such as QFA or higher qualification is required to carry out your role.  You will be responsible for maintaining your own CPD requirements as relates to this qualification each year identify training needs with your line manager as you require.
• Ensure your participation in training to ensure a knowledge of all products and services in HSSCU.
• Ensure all staff under your supervision are adequately trained in order to carry out their duties effectively and that they adhere to HSSCU policies and procedures.
• Ensure that your department procedures manual is kept up to date, and reviewed at least annually to take account of any changes that may be required.
• Identify the need for staff training in conjunction with your line manager for staff under your supervision.
• Participate fully in the evaluation of your direct reports or of other members of the team as required by your line manager, including, participation in the formal performance management process.
• Maintain oversight of the department goals and to provide regular reports on a timely basis on the progress on these goals to the Chief Services Officer. 
• Communicate any concerns in relation to staff or members to the Chief Services Officer.
• Ensuring that appropriate controls are maintained on the work and that the Chief Services Officer is kept informed particularly where deviation from the agreed time frames or policies occur.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
• Any other related duties, which may be requested by the Chief Services Officer from time to time.

Branch Manager Function

• In conjunction with the Branch Manager

  • Ensure the appropriate resources are in place to provide a high-quality member service.
  • Ensure appropriate processes and procedures are in place
  • Ensure approved policies are communicated to staff
  • Ensure the appropriate controls are maintained on the work
  • Analyse trends and statistics of service delivery
  • Ensure staff are provided with the adequate training to carry out their role

Persons Specification

The successful candidate will be

• Excellent communication and interpersonal skills with a strong customer focus both internally and externally
• Excellent organisational skills
• Methodical with a high level of accuracy and attention to detail
• Ability and confidence to communicate effectively both orally and in writing
• Ability to work under own initiative with minimal direction
• Ability to work to deadlines and targets, can prioritise tasks under pressure
• Flexibility and willingness to take on new tasks and projects
• Ability to work with and part of a team
• Responsible and conscientious
• Excellent mentoring and coaching skills

(A full job description is available on request – email recruit@hsscu.ie ) 

Requirements

• The successful candidate will be required to have fully satisfied the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance and saving products.  Therefore we are seeking candidates to have the full QFA.
• 3^rd Level Qualification is preferable
• At least 4 years’ experience in a supervisor and/or people management role
• 2 years’ experience working in a similar role is an advantage
• Full Clean Drivers Licence (The successful candidate will have access to the company vehicle for branch visit purposes, whereby public transport not being used)

Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 1 pm Monday, 22^th April 2024, with the reference in the subject line of
 
Please note interviews are expected to be Thursday/ Friday the 25^th/26th April 2024. Preferably in person interviews but flexibility will be given for tele conference interview if required
 
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.