Health Services Staffs Credit Union


Branch Liaison Manager

Position:                     Branch Liaison Manager
Contract:                    Permanent Full Time (35 hours)
Reporting To:            Operations Manager
Location:                    HSSCU High Street Head Office-Primary Base
                                    Travel will be required for this role
Starting Salary:         €52,892 -€59,141 depending on experience
A/L:                            28 days
Pension:                      Defined Contribution Occupational Pension Scheme

The Health Services Staff’s Credit Union is growing from strength to strength and has over 53,000 members, offering a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible and tailored services and support on a nationwide basis. We have a branch network across Dublin (3), Galway City(1), Cork City(1) and Sub Offices in Limerick City(1) & Dundalk(1). We now have an exciting brand-new role of Branch Liaison Manager.


The contract hours for this post will be:  
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: Off
Sunday: Off


However given the level of responsibility aligned to this role additional hours may be required from time to time.

Job Summary

The role will be responsible for the management of the branch network of the credit union, provide the leadership required to maintain these branches and assist in the role out of training to the branches. The successful candidate will be integral part of Operations Management Team.

Role Description:      

This position will have a variety of duties including;
  • People Leader of the branch and sub office managers, supporting the branch and sub office managers in the daily operations of the branches, supervise the workflow in the branches, overall responsibility for the smooth running of the branches
  • As a member of the operations management team, contribute to weekly meetings
  • Visiting the branches monthly and fostering positive relationships with the Branch managers, sub office managers, senior management and all staff.
  • Make appropriate decisions and taking appropriate actions to support the smooth running of the credit union branches
  • Devise & implement KPI’s in consultation with the Operations Manager, and provide routine reports on same
  • Analyse trends, KPI’s and statistics of the branch workload, provide reporting feedback to branch managers, provide management information required to support the branch managers 
  • Communicate any such decisions / actions to the operations manager as required
  • Liaise with other department managers to deliver training modules to all branches and provide feedback from branches to department managers on current processes
  • Contribute to the strategic planning of the credit union
  • Participate in external projects as required from time to time
  • Provide coaching / mentoring and support to direct reports
  • Prioritise all tasks required to be completed according to their urgency.
  • Attain and maintain a recognised minimum competency requirement qualification such as Pathways or CUA where required to carry out your role.  You will be responsible for maintaining your own CPD requirements as relates to this qualification each year identify training needs with your line manager as you require.
  • Ensure your participation in training to ensure a knowledge of all products and services in HSSCU.
  • Ensure all staff under your supervision are adequately trained in order to carry out their duties effectively and that they adhere to HSSCU policies and procedures.
  • Ensure that your department procedures manual is kept up to date, and reviewed at least annually to take account of any changes that may be required.
  • Identify the need for staff training in conjunction with your line manager for staff under your supervision.
  • Participate fully in the evaluation of your direct reports or of other members of the team as required by your line manager, including, participation in the formal performance management process.
  • Maintain oversight of the department goals and to provide regular reports on a timely basis on the progress on these goals to the Operations Manager. 
  • Communicate any concerns in relation to staff or members to the Operations Manager.
  • Ensuring that appropriate controls are maintained on the work and that the Operations Manager is kept informed particularly where deviation from the agreed time frames or policies occur.
  • Any other related duties, which may be requested by the Operations Manager from time to time.
Branch Manager Function
  • In conjunction with the Branch Manager
    • Ensure the appropriate resources are in place to provide a high-quality member service.
    • Ensure appropriate processes and procedures are in place
    • Ensure approved policies are communicated to staff
    • Ensure the appropriate controls are maintained on the work
    • Analyse trends and statistics of service delivery
    • Ensure staff are provided with the adequate training to carry out their role
Persons Specification

The successful candidate will have:
  • Excellent communication and interpersonal skills with a strong customer focus both internally and externally
  • Excellent organisational skills
  • Methodical with a high level of accuracy and attention to detail
  • Ability and confidence to communicate effectively both orally and in writing
  • Ability to work under own initiative with minimal direction
  • Ability to work to deadlines and targets, can prioritise tasks under pressure
  • Flexibility and willingness to take on new tasks and projects
  • Ability to work with and part of a team
  • Responsible and conscientious
  • Excellent mentoring and coaching skills
  • Maintain knowledge and understanding of the business and its environment
Competency Level
Member Relationship Management Expert
Communication and influencing Very Strong to Expert
Strategic thinking and commercial acumen Very Strong
Teamwork and collaboration Very Strong to Expert
People management and leadership Very Strong to Expert
Planning and priority setting Very Strong to Expert
Problem solving and decision making Very Strong to Expert
Results focus Very Strong to Expert
IT, digital and social media Strong
Creativity & Innovation Very Strong
Technical-Reporting and Analytics Strong to Very Strong
(A full Job Description is available on request)
  • The successful candidate will be required to have satisfied the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA/APA in Loans, Pathways CU Diploma/ACCUP)
  • 3rd Level Qualification is preferable
  • At least 4 years’ experience in a supervisor and/or people management role
  • 2 years’ experience working in a similar role is an advantage
  • Full Clean Drivers Licence (The successful candidate will have access to the company vehicle for branch visit purposes, whereby public transport not being used)

Please apply with an up to date CV and the completed typed application form  - (click on form) by emailing same to for the attention of the HRD Manager by Thursday 23rd January 2020 by 1pm. Please put Branch Liaison Manager in the subject line of the e-mail.
Expected Shortlisting: 23rd January 2020
Expected Interviews: Week commencing 27th January 2020
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify If you would like a copy of our Recruitment Privacy Statement please request same by e-mailing