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Irish League of Credit Unions (ILCU)

Collaboration Manager

Role Purpose   

Reporting to the Head of Professional Advisory Services, the Collaboration Manager leads the ILCU Collaboration Hub to drive the delivery of Credit Union innovation priorities for credit unions on the island of Ireland which are aligned to their commercial and strategic goals. The role holder is responsible for identifying new opportunities and delivering them to agreed completion through a project-managed collaboration approach with Credit Unions, involving external partners or experts where appropriate.
The Collaboration Manager will continuously scan for new opportunities within and external to the Credit Union sector, screening, and prioritising opportunities, whilst developing beneficial partnerships and managing project delivery. He/she will actively role-model and support an innovation-driven culture within the ILCU and a focus on delivery of innovative solutions that support strategy implementation.
The Collaboration Manager will lead his/her team and work closely with ILCU colleagues to drive the utilisation and success of the Collaboration Hub by delivering quality outcomes.


Role Responsibilities 

  • Engage with Credit Unions to determine their requirements and develop a detailed plan with clear objectives, initiatives, and milestones
  • Design and launch an innovative Collaboration proposition that meets the priority innovation requirements of the Credit Union movement
  • Based on commercial business case(s), lead the design, build and rollout of new and innovative services that are aligned to Credit Union commercial goals
  • Run the Collaboration Hub through appropriate governance with both ILCU colleagues and Credit Union representatives
  • Within the agreed ILCU budgets, ensure that the Collaboration plan is fully aligned with the overall ILCU strategic priorities and the wider Credit Union movement
  • Assist the ILCU to generate income streams from collaborations
  • Proactively monitor relevant financial services research, competitor developments, thought leadership and best practices and provide regular updates to the ILCU SMT, Board and Credit Unions
  • Engage with industry and other experts to build partnerships and alliances
  • Ensure full compliance with all internal ILCU standards and procedures, including audit, regulatory, data protection and other requirements
  • Oversee the delivery successful delivery of projects to agreed scope, quality, deadlines, and budget
  • Lead and manage the Collaboration team and support each colleague to achieve their full potential through clear goal setting and regular performance reviews
  • Management of a Collaboration Officer
  • Represent the ILCU at relevant forums, chapters, groups, and events
  • Main escalation contacts for the Affiliate and Advocacy team in dealing with complex Affiliate queries
  • Deal with queries from other ILCU teams and colleagues
  • Working with the Head of Advocacy, cultivate strong working relationships with CU CEOs and other key Affiliate stakeholders to encourage collaboration and achievement of objectives
  • Champion a customer-focused approach and attitude across internal and external team interactions and relationships, and through the design and implementation of working procedures and processes
  • Any other duties which may be reasonably required from time to time, and which are commensurate with this role

 Role Requirements                                                                                                                                             

  • Third level degree in Business, Project Management, Information Technology or a related field
  • 10+ years’ experience in business management roles, with at least 5 years’ experience in a similar role
  • Experience in the credit union &/or financial services industry is essential
  • Experience in delivering propositions and services to a large and diverse set of customers
  • Ability to track trends and developments and provide relevant updates to business internal and external stakeholders
  • Strong project management expertise and the ability to deliver projects to agreed scope, quality, deadlines and budget (preferably to include formal project management qualifications)
  • Excellent relationship management and teamwork skills, capable of working collaboratively with a range of stakeholders and contributors and facilitate discussion and alignment
  • Skilled at presenting and influencing others, an excellent communicator (written and verbal) including strong PowerPoint knowledge
  • Experience in outsourcing and the management of external partnerships
  • Experience in people management, managing, training, and developing team members in a busy project environment

To Apply

Interested candidates should apply by forwarding a CV and cover letter outlining their suitability for this position to: Margaret Davern, Chartered FCIPD, HR Adviser, Irish League of Credit Unions, 33 – 41 Lower Mount Street, Dublin 2. Email: mdavern@creditunion.ie

Closing date for receipt of applications is Monday 3rd October 2022

The Irish League of Credit Unions is an equal opportunities employer