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Front Office Support - RTÉ Credit Union

Job Title: Front Office Support
Role Description
Reporting to the CEO through the Office Supervisor, this role will have a variety of duties within the credit union.  Such duties to include:

  • Serving members through multiple channels i.e., telephone, online or over the counter

  • Dealing with member queries on our products and services.

  • Processing transactions in an efficient and accurate manner

  • Refer loan applications to the appropriate loans officer.

  • Operate within the risk & compliance framework of RTÉ Credit Union and ensure adherence to all regulatory requirements, policies and procedures.

  • Completing other duties as assigned to include a range of administrative and organisational tasks as delegated by the Supervisor.

The ideal candidate will have

  • A minimum of 2 years experience working in a frontline role with the public - credit union or similar financial institution experience is desirable.

  • Must have QFA Qualification or be prepared to obtain same within three years. This will be a non- negotiable condition of the role

  • Team worker with strong communication and organisational skills.

  • Excellent analytical & decision-making skills.

  • Member focused, friendly with an excellent telephone manner.

  • Ability to work to deadlines and can prioritise tasks.

  • Willingness to be flexible and take on new tasks and projects.

  • Excellent IT skills

  • Experience of the Progress Banking System would be an advantage.

Salary will be commensurate with qualifications and relevant experience
Hours of work 9.00am – 4.30pm (Monday to Friday)
Please apply by CV and cover letter to: vacancies@rtecu.ie 
Closing date for receipt of applications: Friday 9th December 2022

RTÉ Credit Union Ltd. Is an Equal Opportunities Employer.