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Heritage Credit Union


Member Service Adviser


Vacancy Information:

A vacancy has arisen for a Member Service Adviser in Heritage Credit Union Ltd. This is a full-time permanent role (35 hours per week).
The Credit Union is seeking applications from individuals interested in an entry level role in a financial services environment and wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation.  We are looking for motivated and enthusiastic individuals who want to be part of a growing organisation. Applicants should be committed to achieving high standards and have a flexible approach to work.

Successful candidates can be based in any of the CU locations (currently 9), ideally hold a full clean driving licence, and have access to a car.

Principal responsibilities

  • Service to members across multiple delivery channels including over the counter, telephone and online.

  • Processing of member transactions in an efficient and accurate manner

  • Explaining products and services to members.

  • Other back-office duties as required.


The ideal candidate should have:

  • Experience in handling cash

  • Proficiency in the English language is a requirement.

  • Excellent organisational, administrative and communication skills.

  • Good I.T. skills including Word, Excel. Email.


The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support, subject to certain terms and conditions, for the successful candidate to obtain this qualification, if they do not have it currently.
Applications and covering letter on or before the 28th January 2022 BY EMAIL ONLY to jobs@heritagecu.ie
A copy of our recruitment privacy policy is available by emailing jobs@heritagecu.ie
This Credit Union is regulated by the Central Bank of Ireland

This Credit Union is an equal opportunities employer
Canvassing will disqualify