St Jarlath’s Credit Union 

Dublin Road, Tuam, Co.Galway

Member Service Lending Official

Contract Status: Full Time – 1-year Fixed Term duration to cover Maternity Leave
 
Reporting to:  The Lending Manager
 
Role Description
 
Work as part of the lending team dealing with incoming lending queries and the issuing of new loans to members. Maintain a quality service to members and colleagues. Promote the products and services that are relevant to the particular member. It is envisaged that the successful candidates will have a lending discretion in due course.

• Experience in a similar role within a credit union or financial services environment.
• Good interpersonal and communication skills
• A broad knowledge of the portfolio of lending services on offer to include an understanding of the credit policy, legislation & compliance pertaining to Credit Unions.
• Analytical skills and organisational skills are essential. Output and outcome focused.
• QFA or APA Loans qualification desirable (or to be actively working towards obtaining qualification)
• The Credit Union will provide financial support for the successful candidate to obtain a suitable qualification e.g. APA Loans / QFA where it is not held currently

• Meet members face to face to discuss their lending query
• Ensure members are attended to in a timely and efficient manner, whether via waiting room or on incoming phone calls, or by way of leads from the marketing channels
• Advise members on document requirements
• Assist members with the drawdown of their loans and repayment plans
• Discuss loan cases with other lending officers
• Maintain strong team ethic and group morale
• Provide feedback to Lending Manager/ Deputy Lending Manager (LM/DLM) as to any recommended changes to work practices
• All interactions with members to be documented on members Notepad
• GDPR guidelines to be adhered to at all times & each member query to be dealt with confidentially

• Develop a knowledge of our lending products
• Learn to identify urgent applications
• Decide on applications within an agreed approval limit.
• Engage with members at every opportunity to ensure we provide an excellent member experience
• Ensure that members financial needs beyond any requested loan are identified and that best advice is given in respect of any other relevant products / services that may be suitable.
• Any other duties as outlined by LM / DLM