Monasterevan Credit Union Limited

Member Service Officer/Teller

Monasterevan Credit Union Limited are now recruiting for a Full-Time Member Service Officer
 
The Member Service Officer is on the front line of service provision for Monasterevan Credit Union Limited and is the warm, professional friendly face that greets members and embodies our culture and ethos. Excellent Member Service skills and attention to detail is a must in this role.
 
Dealing with member services transactions, with a courteous, pleasant, and professional service. This is done via the phone, face-to-face interaction at the counter, through email 
 
Reporting directly to the Manager the Member Service Officer will provide an efficient and helpful service to members including, but not limited to:

• Account opening/New Membership applications
• Balancing own batch on a daily-basis
• Collecting relevant information for Loan Applications and paying out Loan Applications to members
• Promoting the products and services of Monasterevan Credit Union Limited in a daily member engagement
• Support Marketing Committee on offsite promotional days
• Contribute to the achievement of Monasterevan Credit Union Limited targets and goals
• Dealing with member queries on any Credit Union related matter
• Co-operation with the Manager in the development and/or implementation of new technology or services
• To be aware of and compliant with various procedures, legislation and regulations governing Credit Union operations
• To be aware of and comply with all Health Safety regulations as directed by the Manager within Monasterevan Credit Union Limited
• Assisting the members with credit control queries and loan queries and directing them to the appropriate department
• Promoting and assisting members with any of the range of services offered by Monasterevan Credit Union Limited
• Undertaking back-office administrative / operational duties as the needs of the office demand (e.g., maintaining records and files)
• Making telephone calls to and receiving calls from the credit union members
• To undertake such other reasonable and lawful duties as may be directed from time to time by the Manager

Education, Skills and Experience Required :

• Leaving Certificate or equivalent qualification
• A minimum of 2 years’ experience in a similar role in a credit union or retail financial services provider is desirable
• Member Focused, with friendly and professional manner
• Ability to perform under pressure and work on own initiative
• Excellent administration skills and attention to detail, with keyboard computer skills as essential
• Excellent communication and inter-personal skills with a track record of member service
• QFA/APA qualification is Mandatory however training will be provided for this qualification

The role is 32.5 hours per week and the starting salary will depend on the candidate’s experience
Monasterevan Credit Union Limited is an Equal Opportunities Employer
Monasterevan Credit Union Limited is regulated by the Central Bank of Ireland
Canvassing will be disqualified
 
Please forward your Curriculum Vitae to sindy.farrell@monasterevancu.ie