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Mulcair Credit Union

currently has a vacancy for the position of:

Member Services Officer

 

Mulcair Credit Union is a member-owned, not-for-profit financial co-operative serving over 7,500 members with an asset size of €49 million. Rooted in the community, we are committed to delivering excellent, ethical financial services and supporting financial wellbeing across our common bond.

General Scope of the Role

As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.

Key responsibilities

The position will require assisting members with all aspects of Credit Union Business while working as part of a team to provide administration and support in dealing with:

  • Delivering an excellent member service across multiple delivery channels including in person, over the telephone and online.
  • Deliver front-line services including lodgements, withdrawals, loan repayments and opening accounts
  • Accurately and diligently handle cash, reconcile balances and account for any shortfalls/excess.
  • Update member records and maintain database integrity
  • Assist members with queries and explain our services
  • Perform administrative tasks including scanning and filing
  • Support team projects and credit union-wide initiatives
  • Participate in ongoing training and development
  • Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.
 
 

The ideal candidate will have:

  • Excellent attention to detail and administration skills.
  • Experience working in a role within a credit union or similar financial institution ideal, but not essential as full training will be provided.
  • Excellent customer service, interpersonal and communication skills.
  • Strong team player.
  • Ability to use discretion and sensitivity in dealing with members.
  • Ability to make decisions and take responsibility.
  • Knowledge and understanding of the ethos of Credit Unions.
  • Working toward a qualification that satisfies Minimum Competency Code (MCC) is required, QFA/APA qualifications or equivalent are desirable. Should these qualifications not be attained, a willingness to work towards obtaining them upon commencement is required. Full training and support will be provided to assist in achieving this.
 

How to apply:

Please forward a covering letter and CV to patrickkett@mulcaircu.ie
Closing dates for applications Tuesday 15th July 2025.
Short listing may apply, and assessment will be based on the information provided in the application.
Mulcair Credit Union Limited is an Equal Opportunities Employer.