St Dominic Credit Union

Summerhill, Waterford


Member Service Officer

Contract Status: 12 Month Fixed Term Contract

Reporting to: the Member Services Supervisor

An exciting opportunity has arisen in St. Dominic Credit Union Ltd to join our Member Services Team.
We are a progressive, modern Credit Union which places emphasis on staff development to ensure continued member service excellence.
As member services officer, you will have a people focused and varied role that will encompass serving members, handling queries and undertaking administrative duties.
You will receive excellent ongoing training and supported professional development.
This is a fantastic opportunity for someone seeking to gain practical experience in a modem financial institution.
The minimum working hours will be 15 hours per week.

Key Responsibilities

The successful candidate will carry out a range of administrative and operational activities that contribute to the strategic goals and effective running of the Credit Union and provide an efficient and excellent service to our members, to include:

  • Receiving share deposits and loan payments

  • Disbursing cash or share withdrawals

  • Loan drawdowns

  • Handling loan applications

  • Handling telephone queries 

  • Dealing with all filing of correspondence, photocopying and typing as required

  • Operating computers, credit union IT systems and other office equipment as required, following appropriate training

  • Other duties that may be assigned 

    Education, Skills & Experience

  • Leaving Certificate or equivalent qualification

  • Excellent numerical skills

  • Good PC & Keyboard Skills

  • QFA/APA qualifications desirable 

    Work Experience

  • Minimum of 6 months working in a team environment

  • Ability to use computers, Office and other standard software packages and applications

  • Excellent communication and interpersonal skills

  • Ability to engage with the public, friendly and customer focused ability to work as part of a team and on own initiative

  • Excellent attention to detail, thorough and accurate

  • Ability to work under pressure 

    Interested candidates should have the following attributes 

  • Excellent written and verbal communication skills

  • Flexibility

  • Ability to multi task and prioritise work 

    Flexibility of working hours may be required over a 6-day week. 

    For a full job spec and to apply please email with a cover letter and a copy of your CV.

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Closing Date for applications: 23rd January 2020

St Dominic Credit Union is an Equal Opportunities Employer