Aviate Credit Union

Member Services & Branch Promotions Officer

Aviate Credit Union, founded in 1962 as St. Josephs Aviation Credit Union, is unique in that it is an industrial credit union established within a community of airport workers, offering credit facilities and support to employees, their families and others living and working around the airports in Dublin, Shannon and Cork as well as the Drumcondra district.

Today, proudly serving and supporting 18,000 members in achieving their financial goals through accessible, ethical, and member-driven services.

Their mission is to develop, promote and deliver a range of great value products and services that enable members and employees to thrive and reduce their carbon footprint

Aviate Credit Union is seeking to appoint a part time role to add to their member services team with branch promotion responsibilities.


Job Title:  Member Services & Branch Promotion Officer

Reporting to:   Operations Officer

Office Based Role: Two Year Part Time Contract (3 days per week) with the possibility of permanency, subject to business requirements.

Based at Shannon Airport, Weds – Fri, 9.00am – 4.00pm with regular visits to Cork Branch

The role is outlined below:

Overall Objective

Under the general supervision of the Operations Officer, the Member Services Officer is responsible for delivering high-quality, courteous, and professional service to all Credit Union members. The role involves efficiently handling a wide range of member transactions, ensuring accuracy in daily operations, and supporting the delivery of services across multiple channels including in-person, telephone, email, and online platforms. This position will work closely with the Business Development Officer to ensure that the advertising and promotional activities for Shannon and Cork branches are delivered, in line with the overarching credit union Marketing Strategy. The position will be charged with actively promoting membership growth at branch level coordinating events such as member service awareness campaigns with both members and employers within the common bond.  

Key Responsibilities – General Member Services
 

• Deliver a professional, friendly, and efficient service experience to all members.

• Respond to member queries in a timely and accurate manner across all communication channels (in-person, phone, email, online).

• Assist members in the accurate completion of forms such as membership, current accounts and loan applications, ensuring all necessary documentation is submitted.

• Ensure data accuracy is maintained on credit union systems

• Process a variety of financial transactions, including:

  • Loan drawdowns

  • Electronic Fund Transfers

  • Foreign exchange transactions

  • Counter lodgements and withdrawals

• Ensure daily transactions are balanced accurately and in accordance with internal procedures.

• Maintain compliance with Anti-Money Laundering (AML) regulations and all other relevant regulatory and organizational policies.

• Support the Operations Officer and wider Management Team with additional duties as required to achieve the credit unions strategic objectives

• Provide administrative support including back-office tasks such as scanning and filing.

• Support other departments when necessary to ensure seamless operations.

• Keep up to date with internal systems, procedures, and regulatory training requirements.

• Actively contribute to the continuous improvement of services, offering feedback and suggestions to enhance member experience.

• Always uphold and promote the values and principles of the Credit Union.

Key Responsibilities – Specific to Branch Promotion
 

• Participate in the development and implementation of the Marketing Plan at branch level.

• Look for opportunities to promote the credit union and grow membership.

• Assist, as directed, in marketing projects, initiatives and brand messaging.

• Keep informed on media coverage and industry trends at the local level.

• Coordinate scheduling and logistics of marketing and promotional events at local level and work with the Operations Officer and Business Development Officer to determine event budget and manage expenses to that budget.

• Provide ongoing local market evaluation through direct contact with members, potential members and employers.

• Establish and maintain positive relationships with local employers via periodical meetings and in line with schedule developed.

• Report KPIs to measure the effectiveness of local marketing efforts relating to membership growth and retention.

 
 
The successful candidate will have:

Essential:

• A relevant Minimum Competency Qualification is required

• Excellent customer service skills along with a friendly personality

• Excellent phone manner and volume management

• Experience in handling cash when dealing with the public

• Good IT/keyboard skills

Desirable:

• Proficiency in Microsoft Office suite is an advantage

• Relevant credit union or financial service experience

Performance Measures

• Ability to work as part of a team

• Can prioritise tasks under pressure

• Consistency in transaction balancing

• Effectiveness in resolving member queries

• Attendance and time keeping

 
 Salary will be commensurate with qualifications and experience.
The Credit Union is an Equal Opportunities Employer. 
Canvassing will Disqualify.  Applicants will be shortlisted for interview.
Aviate Credit Union Ltd. is regulated by the Central Bank of Ireland
 
Please forward, Cover Letter and CV in confidence to karen.magee@aviatecu.ie  on or before 29^th May 2026 

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