Job Title:  Member Services Officer
Reporting to: Operations Officer
Contract Type: Full Time Contract (35 Hours, Mon – Fri, 9.00am – 4.30pm)
Location:  Dublin Airport

Aviate Credit Union, founded in 1962 as St. Josephs Aviation Credit Union, is unique in that it is an industrial credit union established within a community of airport workers, offering credit facilities and support to employees, their families and others living and working around the airports in Dublin, Shannon and Cork as well as the Drumcondra district.

Today, proudly serving and supporting 18,000 members in achieving their financial goals through accessible, ethical, and member-driven services.

Their mission is to develop, promote and deliver a range of great value products and services that enable members and employees to thrive and reduce their carbon footprint

Aviate Credit Union is seeking to appoint a full-time role to add to their member services team. The role is outlined below: 

Overall Objective

Under the general supervision of the Operations Officer, the Member Services Officer is responsible for delivering high-quality, courteous, and professional service to all Credit Union members. The role involves efficiently handling a wide range of member transactions, ensuring accuracy in daily operations, and supporting the delivery of services across multiple channels including in-person, telephone, email, and online platforms.

Key Responsibilities
 

• Deliver a professional, friendly, and efficient service experience to all members.

• Respond to member queries in a timely and accurate manner across all communication channels (in-person, phone, email, online).

• Assist members in the accurate completion of forms such as membership, current accounts and loan applications, ensuring all necessary documentation is submitted.

• Ensure data accuracy is maintained on credit union systems

• Process a variety of financial transactions, including:

  • Loan drawdowns

  • Electronic Fund Transfers

  • Foreign exchange transactions

  • Counter lodgements and withdrawals

• Ensure daily transactions are balanced accurately and in accordance with internal procedures.

• Maintain compliance with Anti-Money Laundering (AML) regulations and all other relevant regulatory and organizational policies.

• Support the Operations Officer and wider Management Team with additional duties as required to achieve the credit unions strategic objectives

• Provide administrative support including back-office tasks such as scanning and filing.

• Support other departments when necessary to ensure seamless operations.

• Keep up to date with internal systems, procedures, and regulatory training requirements.

• Actively contribute to the continuous improvement of services, offering feedback and suggestions to enhance member experience.

• Always uphold and promote the values and principles of the Credit Union.

The successful candidate will have:

Essential:

• A relevant Minimum Competency Qualification is required

• Excellent customer service skills along with a friendly personality

• Excellent phone manner and volume management

• Experience in handling cash when dealing with the public

• Good IT/keyboard skills

Desirable:

• Proficiency in Microsoft Office suite is an advantage

• Relevant credit union or financial service experience

Performance Measures

• Ability to work as part of a team

• Can prioritise tasks under pressure

• Consistency in transaction balancing

• Effectiveness in resolving member queries

• Attendance and time keeping

  
Salary will be commensurate with qualifications and experience.
The Credit Union is an Equal Opportunities Employer. 
Canvassing will Disqualify.  Applicants will be shortlisted for interview.
Aviate Credit Union Ltd. is regulated by the Central Bank of Ireland
 
Please forward, Cover Letter and CV in confidence to karen.magee@aviatecu.ie  on or before 24^th March 2026

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