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Castlecomer Credit Union

86 Kilkenny St, Castlecomer, Co. Kilkenny


Castlecomer Credit Union is a community-based credit union seeking to recruit a Member Services Officer.  The Member Services Officer (MSO) provides services to members by telephone, in-person at the counter, by email, online and virtually
Job Description:           
Position Title:                   Member Service Officer
Reporting to:                    Office Supervisor & CEO


The Member Services Officer will be accountable to the Office Supervisor & CEO of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.

Key Responsibilities and Deliverables:

  • Working as part of a team to ensure that members’ requests and queries are handled consistently, effectively and in line with Credit Union policy.
  • Provision of high level of level of member service at the counter, on the phone or responding to member e mails.
  • Ensure members receive friendly, accurate, and timely assistance, to promote our products and services to all members, and to provide exceptional member service.
  • Assist members with all aspects of credit union business including membership applications, account transactions, loan applications, nominations and insurance claims.
  • File membership application forms, loan application forms etc.
  • Open accounts for new members.
  • Administration & General Office work including filing etc.
  • Issue documentation and items of general information to members and non-members as directed.
  • Filing of credit agreements, withdrawal forms and other office documents.
  • Preparation of reports as required.
  • Direct members to other credit union personnel as required.
  • Take part in specific initiatives to increase membership and promote service uptake and assist in implementing aspects of the marketing plan.
  • Compliance:
    • Data protection – ensuring compliance with data protection legislation, regulations and credit union policies.
    • AML duties – ensuring compliance with AML legislation, regulations and credit union policies.
Transaction Processing:
  • Process incoming electronic payments - standing orders etc.
  • Deal with members concerning lodgements and withdrawals.
  • Balance and Lodge receipts, process small loans within agreed limits set by the management and board.
  • Cash balancing and porting and completing all end of day procedures.
  • Process Budget Current account transactions.
  • Process loan applications and/or refers to lending staff where appropriate.
  • Disbursement of loans within credit union policy.

Candidate requirements:

  • Must have QFA Qualification.
  • Must be very familiar with social-media and its operation in the business Community.
  • Must have some Banking or Credit Union Experience.
  • Experience in providing frontline services to customers.
  • Experience in handling cash.
  • Knowledge of banking or credit union IT systems.
  • Good IT skills including word, excel and email.
  • Excellent customer service skills and keen interest in serving customers.
  • Proficiency in English.
  • Excellent organisational, administrative and communication skills.

Other Information: 

  • Salary will be commensurate with qualifications & relevant experience
  • The position involves working a 37.5-hour week over five days from Tuesday to Saturday
  • Our Privacy Notice is available in the download section of our website   
  • Short listing may apply, and assessment will be completed based on the information provided in the application.
  • Castlecomer Credit Union is an Equal Opportunities Employer
  • Castlecomer Union is regulated by the Central Bank of Ireland
  • The closing date for applications is close of business 10/12/2022
  • Canvassing will disqualify

Please forward your application by email to include curriculum vitae and a cover letter detailing how you meet the requirements of the job specification to email: competition@castlecomercu.ie