Finglas Credit Union
Member Services Officer
Finglas Credit Union Ltd operates two branches serving over 20,000 members and has been a trusted part of the Finglas community for almost 60 years. We are seeking a motivated and member-focused Member Services Officer to deliver a high standard of service across all channels in person, by phone and online.
Role: Member Services Officer – Full Time
Location: Finglas Credit Union Ltd
Reporting to: Office Supervisor
Key Responsibilities
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Process member transactions efficiently and accurately, including cash handling and daily balancing.
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Respond to member enquiries and service requests in a professional, courteous and timely manner.
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Promote and explain the Credit Union’s products and services to members.
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Carry out administrative and operational duties as required.
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Maintain strict confidentiality of member information and adhere to all policies and regulatory requirements.
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Demonstrate a strong commitment to continuous learning and professional development.
Candidate Requirements
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Experience with Progress Banking systems is essential.
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Minimum 1 year’s experience in a credit union or banking/financial services environment (required).
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Experience in cash handling and dealing directly with the public.
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Excellent customer service and communication skills, with a professional and friendly manner.
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Strong IT skills, including proficiency in Microsoft Office.
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A professional qualification such as QFA, CUA, or APA is desirable. Candidates without a qualification must complete two QFA modules within 2 years of employment.
Benefits
Application Details
Please submit your CV and cover letter to michelle@finglascu.ie by close of business Friday, 29th May 2026.
Finglas Credit Union Ltd is an equal opportunities employer and is regulated by the Central Bank of Ireland.
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