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Firhouse Credit Union


Position: Member Services Officer


Firhouse CU is seeking applications from self-motivated individuals who want to be part of a growing organisation. This is a full-time permanent position requiring candidates to work 31 hours per week, Tuesday – Friday 9.15am to 5pm and Saturday 9.15am to 1.15pm

Successful candidates will be required to provide professional, friendly & efficient front-line services to members through a variety of channels. You will report to the Operations Officer and be responsible for carrying out a range of administrative and operational activities that contribute to delivering first class member service and to the effective running of the Credit Union.

Key Responsibilities

  • Assist members with all aspects of Credit Union business

  • Accurate & diligent handling of cash & reconciling daily balances

  • Process member applications and transactions

  • Successfully resolve account queries

  • Arrange payment options for members

  • General office administration

  • AML

Essential Requirements

  • Excellent interpersonal skills with proven ability in delivering excellent member service (proficiency in both spoken and written English language is a requirement)

  • An aptitude for numeracy, cash handling and balancing

  • Ability to work as part of a team and use your own initiative to meet deadlines

  • Computer Literate

  • Proficiency in Excel

  • Strong administration and problem-solving abilities

  • Having obtained or working towards QFA or CUA

Remuneration will be competitive and based on the successful candidate’s relevant experience.

Please apply with a letter of application and full CV Marked MSO to info@firhousecu.ie.

Closing date for applications 5pm on 31st October 2021.  Shortlist may apply and assessment will be carried out on the basis of the information provided in your CV.

Firhouse Credit Union is an equal opportunities employer

Recruitment Privacy Notice can be provided on request