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Health Services Staffs Credit Union Limited - Ranelagh Branch


Member Services Officer


Position:                     Member Services Officer
Location:                   HSSCU, 5-6, The Triangle, Ranelagh Dublin 6
Contract:                   Full Time -2-year Fixed Term Contract
Reporting To:            Team Coordinator
Renumeration:          €25,220 to €28,895 p.a. depending on relevant experience*
                                    Annual Leave 24 days
                                    Occupational Pension Scheme
                                   
                                   
The Health Services Staff’s Credit Union is one of the largest Credit Unions in the county, and has over 54,000 members, offering a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible and tailored services and support on a nationwide basis. We now have a vacancy in our Ranelagh Branch. This is a great opportunity for a candidate looking to move into the financial industry.
 
The contracted hours for this post are 35 hours, Tuesday to Saturday:

Monday: off

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 7pm

Friday: 9am to 5pm

Saturday: 9.30am to 2.30pm

Sunday: off

 

Role Description:  

   

This position will have a variety of duties including: 

  • Providing the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back office support.

  • Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU

  • Back office administrative / operational duties as the needs of the office dictate.

 

Persons Specification

The successful candidate will be:

  • A motivated individual

  • Excellent communication and interpersonal skills

  • Ability to work under own initiative with minimal direction

  • Ability to work to deadlines and targets, can prioritise tasks under pressure

 
 
 
 
Competency Guide Level
Member Relationship Management Strong to Expert
Communication and influencing Strong
Teamwork and collaboration Strong to Expert
Planning and priority setting Good to Strong
Problem solving and decision making Good
Results focus Strong
IT, digital and social media Good

(A full job description is available on request – email recruit@hsscu.ie )

 

Requirements

  • The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.

  • Good IT Skills

  • Excellent administration skills and attention to detail

 

Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 1pm 1st March 2021, with the reference in the subject line of MSO Ranelagh.
 
The interviews will be carried out remotely using a web-based video conferencing tool.
 
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.