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Member Services Officer - Health Services Staffs Credit Union Limited - Limerick

Position: Member Services Officer, Limerick
Location: HSSCU, Limerick City Sub Office
Contract: Part Time-Fixed Term Contract-12 months
Reporting To: Team Coordinator
Renumeration: €26,496 to €30,357 p.a. depending on relevant experience*
Annual Leave 24 days*
Occupational Pension Scheme*
(*All renumeration elements, will be pro-rated based on hours worked)
                                   
The Health Services Staff’s Credit Union is growing from strength to strength and has over 60,000 members, offering a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible and tailored services and support on a nationwide basis. We now have an exciting opportunity in our Limerick sub office (Formally Limerick CIE Credit Union).
 
The Limerick sub office is open to members 3 days a week. The contracted hours for this post are 19 hours per week:
 
Thursday: 9am to 5pm
Friday: 9am to 5pm
Saturday: 9am to 1pm
 
Role Description:     
This position will have a variety of duties including;

  • Providing the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back office support.

  • Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU

  • Back office administrative / operational duties as the needs of the office dictate.

 
Persons Specification
The successful candidate will be

  • A motivated individual

  • Excellent communication and interpersonal skills

  • Ability to work under own initiative with minimal direction

  • Ability to work to deadlines and targets, can prioritise tasks under pressure

  • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.

 

Competency Guide

Level

Member Relationship Management

Strong to Expert

Communication and influencing

Strong

Teamwork and collaboration

Strong to Expert

Planning and priority setting

Good to Strong

Problem solving and decision making

Good

Results focus

Strong

IT, digital and social media

Good

 
(A full Job Description is available on request)
 
Requirements

  • The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.

  • At least 2 years’ experience working in a similar role an advantage

  • Good IT Skills

  • Excellent administration skills and attention to detail

 
Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 9th December 2022 by 1pm, with the reference in the subject line of MSO Limerick Sub Office part time FTC.
 
 
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.