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Health Services Staffs Credit Union Limited

 Member Services Officer - High Street Branch

Position:                     Member Services Officer -High Street Branch
Contract:                   Full Time Permanent
Reporting To:            Branch Team Co -Ordinator
Location:                   High Street Dublin 8
Renumeration:          €25,220 to €28,895 p.a. depending on relevant experience*
                                    Annual Leave 24 days
                                    Occupational Pension Scheme
 
The Health Services Staff’s Credit Union is growing from strength to strength and has over 58,000 members, offering a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible and tailored services and support on a nationwide basis. We now have an exciting opportunity in in our High Street branch team, Dublin 8.
 
The High Street Branch is open 5 days a week. The contracted hours for this post are 35 hours per week:
 
Monday: 9:00 am to 5:00 pm
Tuesday: 9.00 am to 5:00 pm
Wednesday: 9.00 am to 5:00 pm
Thursday: 9.00 am to 5:00 pm
Friday: 9.00 am to 5:00 pm

Please note the High Street Branch normally opens late on a Tuesday & Thursday and staff are placed on a roster to work alternative shifts to cover these evenings (approx. every 4 to 6 weeks)
 
The shift on these weeks may change to
 
Monday: 9:00 am to 5:00 pm
Tuesday: 10.30 am to 6.30 pm
Wednesday: 9.00 am to 5.00 pm
Thursday: 10.30 am to 6:30 pm
Friday: 9.00 am to 5:00 pm
 

Role Description:     

This position will have a variety of duties including;

  • Providing the members of the Credit Union with a courteous, pleasant and professional service. This can be via the face to face interaction, phone, through our website / email or by providing back office support.

  • Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU

  • Back office administrative / operational duties as the needs of the office dictate.

Persons Specification

The successful candidate will be

  • A motivated individual

  • Excellent communication and interpersonal skills

  • Ability to work under own initiative with minimal direction

  • Ability to work to deadlines and targets, can prioritise tasks under pressure

 

Competency Guide

Level

Member Relationship Management

Strong to Expert

Communication and influencing

Strong

Teamwork and collaboration

Strong to Expert

Planning and priority setting

Good to Strong

Problem solving and decision making

Good

Results focus

Strong

IT, digital and social media

Good

(A full job description is available on request – email recruit@hsscu.ie )
 

Requirements

  • The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.

  • Good IT Skills

  • Excellent administration skills and attention to detail

 
Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 5 pm 28th July 2021, with the reference in the subject line of MSO High Street Branch.
 
The interviews will be carried out remotely using a web-based video conferencing tool.
 
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.