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Health Services Staffs Credit Union Limited

Member Services Officer – High Street Branch

Position:                      Member Services Officer – High Street Branch
Contract:                     Specified Purpose Contract ( Minium of 12 months duration)
                                            Full Time 35 hours
Reporting To:            Branch Manager/ Branch Team Co -Ordinator
Location:                      High Street Branch Christchurch Dublin 8
Renumeration:         €29,638 to €34,093 p.a. depending on relevant experience & qualifications*
                                          Annual Leave 24 days p.a
                                          Occupational Pension Scheme

 

Health Service Staffs Credit Union (HSSCU) is one of the largest credit unions, with the biggest loan book in the country. Would you like to join an organisation that is dedicated to delivering the best possible service to over 70,000 members, offering a wide range of financial products and services at competitive rates and attractive terms.
 
We now have an excellent opportunity in in our High Street Branch, Dublin 8, for a candidate looking to start their career in the financial sector with the added bonus of being member focused.. This role is to cover statutory leave in the team but given our growth in the past 5 years there is plenty of opportunities for the right candidate to further develop their career in HSSCU.

 

The contracted hours for this post are 35 hours per week:

Monday:      9:00 am to 5:00 pm
Tuesday:      9.00 am to 5:00 pm
Wednesday: 9.00 am to 5:00 pm
Thursday:    9.00 am to 5:00 pm
Friday:         9.00 am to 5:00 pm
 

Role Description:        

This position will have a variety of duties including.

  • Providing the members of the Credit Union with a courteous, pleasant and professional service. This can be via the face to face interaction, phone, through our website / email or by providing back office support.
  • Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU.
  • Back office administrative / operational duties as the needs of the office dictate.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
 

Persons Specification

The successful candidate will be

  • A motivated individual.
  • Excellent communication and interpersonal skills.
  • Ability to work under own initiative with minimal direction.
  • Ability to work to deadlines and targets, can prioritise tasks under pressure.
  • Flexibility and willingness to take on new tasks and projects.
  • Ability to work with and part of a team.
  • Responsible and conscientious

(A full job description is available on request – email recruit@hsscu.ie )

 
Competency Guide Level
Member Relationship Management Very Strong
Communication and influencing Strong
Teamwork and collaboration Strong
Planning and priority setting Good
Problem solving and decision making Good
Results focus Strong
IT, digital and social media Good
 
 

Requirements

  • The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA(Loans, Savings & Investments)/APA in Loans, Savings & Investments /Pathways CU Diploma/ACCUP).
  • The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
  • Good IT Skills
  • Excellent Member/Customer Service Skills
  • Excellent administration skills and attention to detail.
  • 1 years’ experience in a similar role would be an advantage but not essential as full training will be provided.
 
 

Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 1 pm  Tuesday, 16th April 2024, with the reference in the subject line of MSO High Street Branch- SPC
 
Please note interviews are expected to be Friday the 19th April 2024
 
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.