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Kilcloon Credit Union

The Square, Kilcock, Co. Kildare

Vacancy - Member Services Officer

Kilcloon Credit Union has experienced excellent growth over the past number of years, driven and supported by a team of dedicated staff. We are now looking to add to that team. Reporting to the Supervisor, as a Member Service Officer you will be responsible for Teller and associated administrative and operational duties required to ensure the effective and efficient day to day running of the credit union and the servicing of Member needs. Your primary duties will include:

  • Processing share withdrawals and lodgements, loan repayments and disbursements, including processing card payments

  • Accurately and diligently reconciling/balancing of cash and account for any inconsistencies

  • Handling loan applications/enquiries, and in particular collating application data and documentation

  • Opening new member accounts, including collating and filing all relevant documentation

  • Inputting of relevant member, share and loan data into the member accounting system

  • Upkeeping relevant member data in soft and hard copy formats as required to ensure KCU remains compliant with anti-money laundering and data protection requirements              

  • Handling member phone queries

  • Assisting with processing LPLS & DBI claims

  • Assisting with ongoing internal project work as required

  • Comply with all policies and procedures of Kilcloon Credit Union

  • Maintain the minimum number of annual CPD hours

The successful candidate should be diligent, present in a polite and professional manner and be a good ‘team player’. They must possess excellent organisational skills and have the ability to communicate effectively when handling member enquiries.  Prior experience in a similar role may be advantageous, but is not essential. Experience of working with Microsoft Office products, such as Word and Excel, would be useful. You will receive appropriate training to assist you in your role.
This is a permanent part-time role and will be subject to the satisfactory completion of a 6-month probationary period. Pay will be commensurate with the nature of the role and your experience.
You will work a minimum of 14 hours per week and this will be based on a rostering system which will include working some Saturdays. Additional hours may be required when cover is needed for annual and sick leave.
To apply, please email your CV with a covering letter to supervisor@kilcu.ie or pop your CV in the post with your covering letter, and mail it to, or drop it into our offices at The Square, Kilcock, Co. Kildare, W23 Y016, marked private and confidential for the attention of the Supervisor. Closing date: Monday 21st June 2021.
Kilcloon Credit Union is an equal opportunities employer and is regulated by the Central Bank of Ireland. Canvassing will disqualify.