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Roscommon Credit Union Ltd

 

Member Services Officer


POSITION:  Member Services Officer
REPORTING TO:  CEO
CONTRACT: PERMANENT/FULL TIME

Roscommon Credit Union is a community credit union with 4 offices, located in Roscommon, Elphin, Strokestown and Ballaghaderreen.  Our values are to serve our members and the community with the highest professional standards and service.

The successful candidate will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union. They will be required to work primarily from our Roscommon office but work in our other branches will be necessary from time to time.

 

Key Responsibilities:

  • To provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan issues and repayments, Foreign exchange handling
  • Process direct debits. Standing orders, EFT’s and amend mandates
  • Accurately and diligently handle cash, reconcile balances and account for any inconsistencies
  • Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc.
  • Ensure compliance with existing and systems & controls, and policies & procedures.
  • Complete other duties as required by the CEO
  • Undertake relevant training as deemed necessary

The successful candidate must have the following attributes, experience and qualification:

  • QFA, APA or actively working towards a qualification or willing to work towards either is preferable,
  • Strong Communication skills and the ability to demonstrate ‘member service’ credentials and an ability and desire to enhance member service at every opportunity
  • Self-motivated with the ability to work independently and also as a team player
  • Cash handling experience
  • Good Microsoft Office skills
  • An appreciation and an awareness of the credit union ethos
  • Full clean driving licence
  • Previous Credit union experience desirable but not essential

Applications by email only to ceo@roscommoncu.ie
Closing Date for receipt of applications; Wednesday 19th June 2024
Short listing will apply and assessment will be done on the basis of the information provided in the application.
 

Roscommon Credit Union Ltd is an Equal Opportunities Employer