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RTÉ Credit Union Ltd

 Currently has the following vacancy for the position of

Member Services Officer

Location:  RTÉ Campus, Donnybrook, Dublin 4
Reporting to:  CEO through the Head of Operations
Contract Status:  Permanent Full Time

RTÉ Credit Union is an industrial credit union with over 4,500 members.  We now have an exciting
opportunity for an Experienced Member Service Officer to join our team.
 

Role Description

Reporting to the CEO through the Head of Lending & Operations, this role will have a variety of duties within the credit union. Such duties to include:

  • Working always in a courteous, friendly, and professional manner, while serving members through multiple channels i.e. telephone, online or over the counter.
  • Dealing with member queries on our products and services.
  • Processing transactions in an efficient and accurate manner.
  • Refer loan applications to the appropriate loans officer.
  • Operate within the risk & compliance framework of RTÉ Credit Union and ensure adherence to all regulatory requirements, policies and procedures.
  • Completing other duties as assigned to include a range of administrative and organisational tasks as delegated by the Head of Lending & Operations/CEO.
 

The ideal candidate will have

  • A minimum of 2 year’s experience working in a frontline role with the public - credit union or similar financial institution experience is desirable.
  • Must have QFA Qualification or be prepared to obtain same within three years to achieve minimum competence requirements as set by the Central Bank of Ireland. This will be a non- negotiable condition of the role.
  • Team worker with strong communication and organisational skills.
  • Excellent analytical & decision-making skills.
  • Member focused, friendly with an excellent telephone manner.
  • Ability to work to deadlines and can prioritise tasks.
  • Willingness to be flexible and take on new tasks and projects.
  • Be proficient in MS Office - Outlook, Excel, Word.
  • Experience of the Progress Banking System would be an advantage.
 

Salary range €33,000 - €39,000 depending on qualifications & relevant experience

Hours of work 9:00am – 4:30pm (Monday to Friday)

Please apply by CV and cover letter to:   vacancies@rtecu.ie 

Closing date for receipt of applications: Friday, 21st February  2025

RTÉ Credit Union Limited is an Equal Opportunities Employer.