St Agnes Credit Union Limited

24 St. Agnes Road, Crumlin, Dublin 12

Member Services Officer

Position:                     Member Services Officer
Contract:                     1 Year Fixed Term Contract
Reporting To:            Operations Manager
Location:                    24 St. Agnes Road, Crumlin, Dublin 12                       


Role Description:     

This position will have a variety of duties including; 

  • Providing the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction at the counter, through our website / email or by providing back office support.

  • Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by St. Agnes CU

  • Back office administrative / operational duties as the needs of the office dictate.


Persons Specification

The successful candidate will be

  • A motivated individual

  • Willing to learn on the job

  • Excellent communication and interpersonal skills

  • Ability to work under own initiative with minimal direction

  • Ability to work to deadlines and targets, can prioritise tasks under pressure 


  • The successful candidate will already have undertaken or be prepared to undertake the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.  (QFA/CUA/Pathways CU Diploma/ACCUP)

  • Good IT Skills (experience with Progress Banking or Credit Union’s a distinct advantage)

  • Excellent administration skills and attention to detail

  • PLEASE NOTE, the successful candidate may be required to work shifts primarily via Telephone, email and / or online to ensure the safety of our members & staff.

  • 12 Months experience working in a similar role would be an advantage 

All CV’s to OR 086 360 5565

Closing date for applications is Monday 26th October 2020

St. Agnes CU is an equal opportunities employer

St. Agnes CU is regulated by the Central Bank of Ireland

Canvassing will disqualify.
Please contact me, Aidan Killian OR 086 360 5565 for a copy of the Recruitment Privacy Notice if required.