St.Declan’s Ashbourne Credit Union

Member Services Officer

St.Declan’s Ashbourne Credit Union, a community-based credit union, is seeking to recruit a Member Services Officer (MSO). The MSO provides services to members by telephone, in-person at the counter, by email, online and virtually.

The Role
The responsibilities of this role are varied and include all those activities related to delivering services to members. This includes financial transactions, lending, insurance, etc. Services are delivered by telephone, in-person at the counter, by email, online and virtually.

Reporting to: Operations Manager

Main Responsibilities - Principal Duties

Processing all counter and off-counter transactions, including payments, lodgements, express lodgements, withdrawals, taking laser payments, processing SCTs, EFTs, and all online transactions, including bill-payments and foreign exchange, etc.
Answering and resolving member queries
Dealing with new member applications
Providing services to members by telephone, face-to-face, virtually, email and online
Providing members with information about the services provided
Promoting the credit union’s services and products to members
Paying out loans that have been approved
Assisting members with their account management, including helping members with credit control queries, including referral to the credit control team
Cash balancing and reporting and completing all end of day procedures
Updating member accounts and account maintenance
Providing back office administrative / operational support as the needs of the office dictate, including answering the telephone, working on emails, working online, etc. in accordance with staff rotas, member demand, and the needs of operations
Document management: dealing with all filing and scanning of documentation, photocopying, and shredding
AML duties including STR’s, member ID’s, member risk ratings, etc. and ensuring compliance with AML legislation, regulations, and credit union policies
Compliance - ensuring compliance with regulations, legislation, and policies
Data Protection – ensuring compliance with data protection legislation, regulations, and credit union policies
Assist with various credit union operational tasks from time to time, as instructed by the Operations Manager

Additional Duties & Projects
From time to time, the MSO may be assigned other duties and may work on other projects, which include for example:

Acting as Membership Officer
Responsibility for overall end-of-day cashing up procedures
Processing ECCU Death Claims and member nominations, including paying out death benefits
Assisting with credit union projects
Participating in and assisting with member events such as the Annual General Meeting
Participating in and assisting with promotional and sponsorship events, school events, etc.

The Requirements
The Credit Union is seeking applications from individuals interested in a frontline role serving members within a community-based credit union. Individuals should have the following:

Experience in providing frontline services to customers/members
Experience in handling cash
Experience in working in financial services
Knowledge of banking or credit union IT systems. Knowledge of Progress Banking desirable.
Good IT skills including Word, Excel, email
A strong desire to keep learning about IT systems and how it can help them in their role
Excellent customer service skills and keen interest in serving customers
Proficiency in English
Excellent organisational, administrative and communication skills.

The MSO would ideally have or be willing to work towards a relevant qualification to achieve minimum competence requirements, as set by the Central Bank of Ireland for the credit union sector, and other relevant training required. The Credit Union will train and sponsor study for the right person for a relevant qualification such as an APA and allow them to work towards exams within one year.

Contract Duration: This is a permanent position.

Salary & Benefits: The credit union will offer a salary and pension commensurate with the role.

Working Hours: The role is a full-time role with a requirement to work 37.5 hours per week, working Tuesday to Saturday.

Location: The role is based at the credit unions offices at Main Street, Ashbourne, Co.Meath.

Please forward your application by email to include curriculum vitae and a cover letter detailing how you meet the requirements of the job specification to hrs-info@nfpireland.ie

The closing date for applications is Friday 20^th February 2026 at 5pm.

Canvassing will disqualify
St.Declan’s Ashbourne Credit Union is an Equal Opportunities Employer
St.Declan’s Ashbourne Credit Union is regulated by the Central Bank of Ireland

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