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Blarney Credit Union 

 

Job Vacancy

 

Member Services Officer / Teller

(Entry Level Position)


 

Blarney Credit Union is a progressive, member-focused, community Credit Union whose primary aim is to provide financial services that meet the needs of our growing membership.

The credit union is inviting applications for the role of Member Services Officer/Teller, on a full-term, permanent basis.

This is an excellent opportunity to join a progressive and successful community Credit Union.

 

Contract Status: Full Time, Permanent Contract (34 hours per week)


Reporting to: Office Manager

 

Position Summary

Reporting directly to the Office Manager, the Member Services Officer/Teller provides an efficient service to members of Blarney Credit Union and is accountable for carrying out a range of administrative and operational activities within authorised limits that contribute to the effective running of the credit union, including responsibility for member services and transactions, cash handling and reconciliations, foreign exchange, and general office duties. The role may also involve working in other areas of the business from time to time, including online services, lending, credit control, business development, and anti-money laundering and data protection compliance.

 

The successful candidate will:
 

• Take pride in delivering superior and high-quality member service in line with the credit union’s culture and values;

• Have excellent written and verbal English.

• Be responsive and prompt, following through on tasks, member requests and/or complaints in a timely manner.

• Be flexible and willing to work in various areas of the business

• Take ownership of a problem if it arises, taking personal responsibility for its resolution.

• Demonstrate attention to detail and accuracy in approach, striving to meet performance standards.

• Approach daily tasks with energy, engagement, and enthusiasm.

• Carry out activities in an orderly and well-structured manner.

• Maintain accurate and up-to-date information.

• Voluntarily put forward suggestions for improvements.

• Possess good IT skills, and will have experience of using a variety of software packages, such as Microsoft Word, Outlook, Excel, etc.

• Have good communication and interpersonal skills, including good telephone skills.

• Be a team player, who enjoys working with both colleagues and in a customer-facing role

• Be educated to at least Leaving Certificate level (or equivalent experience)

• Be willing to undertake training to achieve ‘minimum competence’ requirements, as set by the Central Bank of Ireland for the credit union sector, which may be amended from time to time.

 

Please Note: This is an entry-level position. Therefore, while having prior experience working in a frontline role within a credit union or similar financial services institution would be an advantage, this is not an essential requirement for the role.

 

How to Apply:
 

• Applicants should clearly state the reference number for the position i.e.: MSO2022

• Applications should include a cover letter and CV and can be sent by email to the following address: e.desmond@blarneycu.ie

• Closing Date for Applications: Friday, 19th August 2022

• To access the credit union privacy notice, please visit: www.blarneycu.ie
 

Canvassing will disqualify
 
Blarney Credit Union is an equal opportunities employer.