Nenagh Credit Union
Member Services Officer/Teller
JOB TITLE: Member Services Officer/Teller
REPORTING TO: CEO and Operations Supervisor
Nenagh Credit Union Limited are inviting applications for the position of Member Services Officer/Teller, on a 12 Month Fixed Term Contract. This is an excellent opportunity to join a progressive and ambitious Credit Union with over 16,000 members and assets in excess of €82 million. Nenagh Credit Union wish to appoint a self-motivated individual with excellent communication and interpersonal skills to this position.
GENERAL SCOPE OF ROLE:
Reporting to the CEO and Operations Supervisor, the Member Services Officer/Teller will be responsible for carrying out a range of operational and administrative activities that contribute to providing excellent member experience and support the effective and compliant operation of the Credit Union. The successful candidate will be member focused and highly motivated, with a very clear sense of what constitutes a great member experience.
More specifically, he/she will:
Deliver an excellent member service across multiple delivery channels including in person, over the telephone and online adhering to the Principles Values and Culture of Nenagh Credit Union.
Explaining products and services offered by Nenagh Credit Union to current and potential members.
Processing member transactions including lodgments, withdrawals and transfers, account opening and re-activation.
Issuing member loans and ensuring that the loan conditions are satisfied.
Deal with and resolve member queries.
Refer loan applications to the Lending team.
Accurately and diligently handle cash, reconcile balances and account for any shortfall/excess
Operate within the risk and compliance frameworks of Nenagh Credit Union and ensure adherence to all regulatory requirements policies and procedures
Other back-office duties as required
The above is not an exhaustive list of duties and may change to meet the overall objectives of the Credit Union
Progressive, solution focussed & flexible, with a proven track record of working on own initiative
Minimum 3 years Customer Service experience ideally in customer facing roles
A relevant financial services qualification, such as APA and/or QFA (or equivalent) or willing to commence one of these qualifications
Excellent interpersonal, communication & member contact skills, and a clear understanding of what great member experience is & how it is delivered.
Attention to detail, key to ensure that the Credit Union meets its responsibilities as a regulated entity & gets it right first time for the member
Strong people skills with the ability to work effectively with other team members
Please email your CV with the subject line Member Service Officer to: firstname.lastname@example.org before close of business on Wednesday 25th May 2022.
Short listing may apply, and assessment will be done on the basis of the information provided in the application.
Nenagh Credit Union Limited is an equal opportunities employer.
Canvassing will disqualify.
Nenagh Credit Union Limited is regulated by the Central Bank of Ireland.
Nenagh Credit Union’s Data Privacy Statement can be accessed at: www.nenaghcu.ie