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First South Credit Union

Member Services Officers

Job Title: Member Services Officers
Position Type: Full-Time, Permanent

Job Description

We are seeking motivated and member-focused individuals to join our team as a Member Services Officers. As a key member of our team, you will be responsible for providing financial assistance to our valued members while delivering high-quality customer care.

Our ideal candidate has excellent communication skills, a strong member care ethos, and the ability to work collaboratively in a dynamic environment.

The successful candidate(s) will be required to work from any of our 5 offices. Our offices are located in Ballinlough, Ballyphehane, Dillons Cross, Kinsale and South Mall.


Key Accountabilities

·         Support our valued Members with their financial transactions.
·         Provide a superior level of assistance and service in a timely and efficient manner.
·         Completing Member transactions and managing payments i.e. direct debit & standing orders
·         Fulfilling member requests, resolving problems and responding to Member’s queries through multiple
           channels - telephone, online and over the counter.
·         Assisting Members with the Credit Unions online platforms -  CUOnline & Mobile App
·         Processing of new membership applications and loan applications.
·         Know and understand the products and services that are available to our Members and be able
             to promote these easily and clearly to our Members.
·         Completing other duties as assigned to include a range of administrative and organisational tasks.
·         Contributing to a positive team environment and working collaboratively with other team members



·         Excellent member care ethos
·         Strong organisational, communication and interpersonal skills
·         Enjoy working as part of a team
·         Previous cash handling & lending experience, while not essential, would be an advantage.
·         APA in Loans or QFA or prepared to work towards achieving same.


Employee Benefits

·         Competitive salary
·         Pension (Defined Contribution) on successful completion of probation
·         Professional Development Opportunities
·         Access to the Employee Assistance Programme

If you are motivated, customer-focused, and ready to take on a challenging and rewarding role, we want to hear from you!

To apply, please send your CV and cover letter to David Tobin, Head of Operations, at careers@1cu.ie by the closing date of 16th April 2024.

First South Credit Union is an equal opportunities employer