Newmarket Credit Union

Member Services Representative

Position: Member Services Representative 
Location: Newmarket Credit Union, Church Street, Newmarket, Co. Cork
Contract Type: Full-time • Permanent • 38 hours (Tuesday–Saturday)

Newmarket Credit Union is inviting applications for the role of Member Services Representative. If you’re passionate about helping people, enjoy working in a community-focused financial environment, and thrive in a busy frontline role, this could be the perfect opportunity for you.

About the Role

As a Member Services Representative, you’ll be the first point of contact for our members across multiple channels — in person, by phone, email, online and virtually. This is a varied, fast-paced role involving financial transactions, member support, lending administration and day-to-day operational duties.

You’ll work as part of a dedicated team committed to delivering exceptional service and ensuring compliance with regulatory standards.

Key Responsibilities

• Deliver frontline services to members across all communication channels

• Process transactions including lodgements, withdrawals, SCTs, EFTs, bill payments and foreign exchange

• Manage new member applications and provide information on credit union products and services

• Pay out approved loans and assist members with account management

• Support credit control queries and escalate where appropriate

• Complete cash balancing, reporting and end-of-day procedures

• Maintain and update member accounts accurately

• Provide administrative support including document management, filing, scanning and email handling

• Assist with AML and compliance duties in line with legislation and internal policies

• Participate in credit union projects, events and promotional activities

• Undertake additional duties as assigned by the Operations Manager

About You

We’re looking for a motivated, customer-focused individual with:

• Experience in frontline customer or member services

• Experience handling cash

• Previous financial services experience (Credit Union or banking an advantage)

• Knowledge of financial/credit union systems (Progress Banking experience is ideal)

• Strong IT skills (MS Word, Excel, email)

• Excellent communication, organisational and administrative abilities

• A willingness to learn and develop

• Proficiency in English

• A genuine interest in serving members within a community-based credit union

Qualifications

• A QFA or APA (Loans) is desirable

• Candidates without these qualifications must be willing to work towards the Central Bank’s minimum competency requirements

• Training and study support will be provided for the right candidate

Salary & Benefits

• Competitive salary commensurate with experience

• Pension scheme

How to Apply

Please send your CV and cover letter outlining how you meet the role requirements to: NFP HR Solutions here Member Services Representative - Newmarket Credit Union in County Cork | NFP HR Solutions

Closing date: 20th March 2026
 
 Canvassing will disqualify.
 Newmarket Credit Union is an Equal Opportunities Employer.
 Newmarket Credit Union is regulated by the Central Bank of Ireland.

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