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People First Credit Union Ltd 

is inviting applications for the following position

                                        Full Time Member Services Representative (MSR)

People First Credit Union (PFCU) is a progressive financial services provider, with over 40,000 members.  We have branches in Portlaoise, Abbeyleix, Stradbally and Athy. With total assets of €158 million, PFCU is firmly rooted within the community and our core value is to serve our members and the community, whilst striving to maintain the highest professional standards. 

A vacancy for a Member Services Representative has arisen. With this role, the applicant will primarily be based in the Athy office but may be required to work in our other branches in line with the needs of the business. This is a full-time role with a requirement to work 37 hours per week. The successful applicant will work as part of the member services team responsible for providing an excellent service experience to members and potential members at the counter, on the phone and through electronic means. The successful candidate will be accountable for ensuring that the relevant individual Accountability Framework responsibilities are met, in line with regulatory requirements.

Key Responsibilities:

  • To provide a quality service to members at the counter, to process lodgments, withdrawals, loan draw down and loan repayments
  • Process direct debits, standing orders, eft’s and amend mandates
  • Accurately and competently handle cash, reconciling cash balances daily
  • With training, develop an excellence in resolving member queries to the highest levels of service across diverse areas from advising on credit union products to the various methods members can access these services
  • Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Mgr.
  • Complete other duties as required by the management team

  The successful candidate must have the following attributes, experience and qualifications:

  • Demonstrable “member service” credentials with an ability and desire to enhance member service at every opportunity
  • Excellent I.T. and administration skills with a strong compliance ethos for a “right first time” approach to work
  • Experience working in a frontline role within a credit union or financial institution would be a distinct advantage
  • Team worker with strong communications and organisational skills
  • An appreciation and an awareness of the credit union ethos
  • While not essential from the outset, a QFA or actively working towards an APA in Lending is preferable. However, the chosen applicant must be willing to commence registration by 30th September 2024 with exams thereafter, in line with the Minimum Competency Code (MCC) requirements for the role
  • Full clean driving licence
 

Please apply by CV and cover letter to trish.picard@peoplefirstcu.ie
Closing date for receipt of applications is 18th June 2024

Short listing may apply and assessment will be done on the basis of the information provided in the application.

People First Credit Union Ltd is an Equal Opportunities Employer
People First Credit Union is regulated by the Central Bank of Ireland