Ballinasloe Credit Union Ltd

is now inviting applications for the following position

Operations Manager

Ballinasloe Credit Union is a progressive financial services provider with over 19,500 members and total assets of €124 million.  Our offices are based in the main street in the heart of the community in Ballinasloe. Our core value is to promote the financial wellbeing of our members, while at the same time helping to develop healthy communities that are socially, economically and environmentally sustainable. To achieve this purpose, the Credit Union is committed to providing a broad range of innovative financial products and services. 

Principal responsibilities of the role:

The Operations Manager will report directly to the CEO and will be responsible for ensuring that standards of control, practices, methods, competence and capability in the operations and administration function are to the highest standard and are consistent across every area of the operation and in line with strategic and business goals. The role will have responsibility for all member touchpoints and will be focused on ensuring the member can transact and engage with the credit union with ease and in doing so will receive the highest quality service in the most efficient and effective manner, in a cost-efficient way. She/he will be a member of the Management Team and will be an active participant in strategic planning for the continued growth and success of Ballinasloe Credit Union

Key Responsibilities:

  • Overall responsibility for the management of front line staff including overseeing appropriate staffing levels, profiles and development throughout the credit union.

  • Ensuring that standards of control, practices, methods, competence and capability in the operations and administration function are to the highest standard and are consistently met across all areas

  • In conjunction with the relevant team members, ensure that the entire member experience is efficient, effective and to the highest service levels and is fully compliant with its regulatory requirements

  • Support team members in the day to day performance of their duties as they advance the member experience

  • Working alongside Business Development and Member services team to continually refine operational processes and improve services and offerings to further improve the member experience

  • Maintain operational targets and work with team members to develop and implement plans to meet these targets

  • Work with the Financial Controller to develop the financial analysis, business modelling and economics of operations to optimise the balance of service and cost

  • Report on progress and the achievement of the financial and other organisational performance metrics on an annual, quarterly, monthly, weekly or daily basis, as appropriate

  • Liaise with key stakeholders around the business to ensure the successful implementation of targets, goals and objectives from the strategic plan

  • Provide analytical support and aid decision-making, conducting ad hoc analysis of business challenges, opportunities and implications of changes

  • Continually evaluate and as needed implement operational process efficiencies

  • Support the CEO in any undertakings pertaining to the Credit Union

  • Responsibility for managing a team of staff ensuring HR structures and processes are in line with legislation and best practice

The successful candidate should have the following:

  • Minimum 5+ years’ management experience within financial services

  • A third level business degree or equivalent

  • Excellent interpersonal, communication skills

  • Excellent people management and leadership experience managing teams

  • Successful track record of implementing HR processes, employee resourcing, performance and change management

  • Appropriate attention to detail, to ensure that the Credit Union meets its responsibilities as a regulated entity

  • Central Bank minimum competency requirements (MCR) or will undertake training to complete this requirement

How to Apply:

Applications including CV and cover letter by email addressed to: recruit@pinta.ie

Applicants should should state clearly the reference number: BCU OPS 2020

Closing Date for receipt of applications is Friday 24th January 2020
 
Short listing may apply, and assessment will be done on the basis of the information provided in the application

Ballinasloe Credit Union Ltd is an Equal Opportunities Employer