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Heritage Credit Union Limited


Operations Manager


Job Title:         Operations Manager
Reporting to:   CEO

Heritage Credit Union Limited headquartered in Rathfarnham, Dublin 14 with nine offices in Central and South Dublin, is one of the largest community-based Credit Unions in Ireland serving 42,000 members and managing €195m in assets.  An internal promotion has resulted in the requirement to appoint an Operations Manager.

Reporting to the CEO and located in Rathfarnham, Dublin 14, the Operations Manager’s main responsibilities are to:

  • Direct the operations and day-to-day administration of the Credit Union, including branch offices.

  • Lead and motivate branch and back-office employees.

  • Monitor, review and oversee employee performance.

  • Establish and maintain, within agreed budgets and performance standards, a high standard of service and service delivery to members.

  • Expand the range of products and services available to members and oversee their introduction and implementation.

  • Ensure all members are fully aware of available services.

  • Ensure the targets and objectives agreed with the CEO and the Board of Directors are met.

  • Oversee good office and administration practices, including processes for internal and external communications.

  • Develop and present annual operating plans and budgets.

  • Participate in the development and implementation of strategic and operating plans.

  • Ensure full regulatory compliance and mitigation of operational risk.

  • Work co-operatively and foster good relationships with the CEO, Management Team and other stakeholders.

  • Manage relationships with third party service providers and represent the Credit Union, as required.


The successful candidate will have:

  • A third level business degree and/or equivalent professional qualification.

  • A minimum of ten years’ relevant management experience within the financial services industry, ideally with branch management and consumer lending experience.

  • Substantial people management and performance appraisal experience.

  • Excellent people management skills.

  • A detailed knowledge and understanding of the regulatory environment governing Irish Credit Unions.

  • Excellent interpersonal, written and oral communication skills.

  • Good analytical skills and a high level of ICT proficiency, particularly in MS Office.

  • A track record of achievement in a similar role.

  • The ability to work on their own initiative and lead others to achieve agreed objectives.

Salary will be competitive and commensurate with experience and qualifications.

Heritage Credit Union Limited is an Equal Opportunities Employer. 

Applications will be shortlisted for interview.  Canvassing will disqualify.

Heritage Credit Union Limited is regulated by the Central Bank of Ireland.
Applications in strict confidence, preferably by email to recruitment@odaconsulting.ie quoting ref. OPS-01 for receipt on or before Tuesday, 14 December 2021.
P.O. Box 8332
Blackrock Business Park
Co. Dublin

 Email:       recruitment@odaconsulting.ie

Tel:          01-2104952
Applications to O’Donovan Associates only.
Canvassing the credit union will disqualify.
To obtain a copy of the Recruitment Privacy Notice, please email recruitment@odaconsulting.ie
Closing Date for Applications:  Tuesday, 14 December 2021.