Swilly Mulroy Credit Union (SMCU)

Member Service officer - Vacancy

Swilly-Mulroy Credit Union is a member-owned, not-for-profit financial co-operative serving over 4,000 members with an asset size of €19 million.
We are committed to delivering excellent, ethical financial services and supporting financial wellbeing across our common bond.

Swilly Mulroy Credit Union (SMCU) is seeking a full-time Member Service officer, reporting to the Credit Union Manager.
This is a new post for either a suitably qualified (APA, QFA) or anyone interested in completing the professional qualification.

General Scope of the Role

As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.

Key responsibilities

The successful candidate will be required to assist our members with all aspects of Credit Union whilst working as part of a dedicated team:

Delivering excellent member service across multiple delivery channels including in person, over the telephone and online.
Providing face to face, front-line services including lodgements, withdrawals, loan repayments and opening accounts
Accurately and efficiently handle cash, reconcile and balance your till at the end of the day.
Update member records and maintain database integrity.
Assist members with queries and explain our services
Process loan applications and/or refers to lending staff where appropriate.
Loan issues within credit union policy.
Perform administrative tasks including scanning and filing
Support team projects and credit union marketing initiatives
Participate in ongoing training and development
Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.
Ability to perform under pressure and work independently and as part of a team.
Providing cover as required between our Kerrykeel, Milford & Rathmullan offices.

The following qualifications are desirable but not essential for the role:

A professional qualification (APA/QFA or willing to undertake the study to complete a minimum of 2 LIA modules within 2 years).

A competitive salary will be on offer.

If you feel you can meet the requirements of this challenging role, please contact SMCU on 00 353 (0)74 91-50188 or email your CV to info@swilly.cumail.ie. Applications must be received by email or post to SMCU on or before Saturday 30^th August 2025

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Swilly Mulroy Credit Union is an equal opportunities employer. Applicants should note that the Fitness and Probity Standards for Credit Unions apply to this position.