Enfield Credit Union Ltd

Member Services Officer

A vacancy has arisen for a Member Service Adviser in Enfield Credit Union Ltd. This is a full – time permanent role and includes Saturday working, 37.5 hours per week.

Background: Enfield Credit Union is a community based financial services provider, with over 10,000 members. We have branches in Enfield and Longwood. With total assets of €50 million, our core value is to serve our members and the community, whilst maintaining the highest professional standards in our service

Role Description

To provide a quality service to members at the counter to enable them to make lodgements, withdrawals, open member and current accounts, loan applications and drawdowns.
Accurately and diligently handle cash and reconcile daily balances.
Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc.
Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Mgr.
Clearly explaining products and services to our members
Complete other duties as required by the management team.
Undertake relevant training as deemed necessary by the management team.

The successful candidate will have.

Previous credit union experience is desirable (but not essential)
Be member service-focused and deliver an excellent member service experience.
Self-motivated with the ability to work independently and a team player
Excellent administration skills, a strong compliance ethos with a “right first time” approach to work
Cash handling experience and ability to problem solve and deal with issues as they arise
Good I.T. skills including Word, Excel and Email.
An appreciation and an awareness of the credit union ethos
A leaving Certificate qualification (or equivalent) is required, plus QFA, CUA or actively working towards a qualification in either is preferable.
Proficiency in the English language is a requirement.

Interested applicants should submit a CV to nmasterson@enfieldcu.ie Tuesday 7^th May 2024

Enfield Credit Union Ltd is an equal opportunities employer.